Refund policy

WOVE Return & Exchange Policy

We want you to love your WOVE. If something isn’t right, here’s how we’ll take care of you.

1) Window & Condition

  • Returns/Exchanges: within 14 days of delivery (or pickup).

  • Items must be unworn, unwashed, unaltered, with all tags and packaging.

  • No odors, makeup, deodorant, or pet hair. We reserve the right to refuse items that don’t meet these standards.

2) What’s Allowed

  • Size Exchange (Preferred): Free first exchange on the same item/colour within the U.S. (we cover the outbound re-ship; you cover return to us).

  • Store Credit: Full value issued to a WOVE E-Gift Card (never expires).

  • Refund to Original Payment: Available; shipping is non-refundable and a $8 return handling fee is deducted to cover processing. (Fee waived if you choose store credit or exchange.)

3) Final Sale & Exclusions

  • Final sale: Gift cards, clearance items, and any item marked “Final Sale.”

  • Wear & care: Damage from normal wear, improper care, or alteration isn’t eligible.

4) Defects or Wrong Item (We’ve got you)

  • Noticed an issue? Email support@wearwove.com with your order # and photos within 48 hours of delivery.

  • Approved defects/wrong items receive a prepaid label and a free replacement or refund.

5) How to Start a Return/Exchange (3 steps)

  1. Request: Email returns@wearwove.com with:

    • Order #, item, reason (e.g., “too small”), and whether you want exchange / store credit / refund.

  2. Ship: We’ll reply with instructions and the return address. Use the original poly mailer if possible.

    • Tip: Choose a trackable method. We’re not responsible for returns lost in transit.

  3. Receive: Once inspected (3–5 business days after arrival), we’ll process your exchange/credit/refund and email you.

6) Pickup Orders (Howard University)

  • You have 14 days from pickup to request a return/exchange.

  • Exchanges can be coordinated for on-campus swap when available.

7) Shipping & Fees

  • Original shipping is non-refundable.

  • U.S. exchanges: we cover the re-ship on your first size exchange; you cover the return to us.

  • International: Duties/taxes are set by your country and are non-refundable. Customer pays return shipping on international orders.

8) Price Adjustments & Promotions

  • Promotional codes or discounts can’t be applied retroactively.

  • Items bought with a promo can be returned under this policy; any refund is based on the amount paid.

9) Abuse Prevention

  • We monitor high-volume/wardrobe returns and may limit service to protect our community and pricing.